Giving Your Dining Spaces a New Treatment

Our insights and innovations will transform the way you think about retail dining.

Benefits

We combine our healthcare and senior living expertise with service excellence to deliver services that include:

  • Scalable dining environments and models that help meet your financial goals

  • Our integrated health and wellness platform, Live It GoodTM, to promote healthier lifestyles.

  • Improved employee, physician, caregiver and visitor satisfaction

  • Increased market differentiation with industry-leading innovations

Capabilities

Our insights-driven retail dining team meets the needs of both stand-alone organizations and large, integrated health systems, by providing:

  • Transformed retail dining spaces and experiences

  • Creative culinary solutions and menus

  • Nationally recognized restaurant brands

  • Convenient small-site solutions 

Retail Transformation

Retail Transformation

Our dining environments provide engaging, attractive spaces for caregivers and visitors to recharge.

Staff members and  visitors  eat on site several times per week. We enhance the retail dining experience and deliver a wide variety of great-tasting menus and engaging dining concepts. As a result, we can both improve the profitability of your dining venues and create an environment in which clinicians, staff and visitors can recharge and refuel so they can stay focused on what’s most important: patients and residents.

Insights-Driven Transformations

Following an in-depth evaluation of industry trends, insights, as well as individuals' preferences and needs, we devise a plan that includes proposals for retail solutions, brands and categories that are suitable for your  organization.

Programs and Practices

We implement programs and practices that are tailored to the needs of your patients, residents, staff and visitors, such as:

  • Innovative, great-tasting dishes designed by our certified chefs
  • Popular national and local restaurant chains, including Starbucks, Subway and Tim Hortons
  • Off-hours and small-site solutions
  • Healthy food options
  • Promotion of healthy meals and active lifestyles through our Live It good™ health  and wellness platform
  • Robust customer feedback and engagement tools 
  • Competitive catering solutions for executive meetings, receptions, conferences and special events
  • Modern and inviting retail dining spaces strategically designed according to location, traffic flow, preferences and budgets

We can also replicate our retail transformations across entire health and senior living environments  - all while controlling costs and supporting our clients with world-class tools and resources. 

Marketing and Engagement

Our marketing and communications program combines traditional and digital channels, social media, mobile apps, and proprietary solutions.

Research and Insights

Research and Insights

Insights gathered from your physicians, staff and visitors guide all our healthcare dining programs.

Our focus on visitor and caregiver insights make it possible for us to create convenient and compelling programs  that increase engagement and satisfaction.

Leveraging Meaningful Insights

Knowing what caregivers and visitors want out of their dining experience helps us identify what’s being done well and opportunities for improvement. We continue to conduct rigorous research into individuals' preferences and needs, and turn those insights into exciting innovations. We evaluate sales data and growing trends and gather information directly from the people who move in and out of your site every day. 

Evaluating and Responding to Feedback 

Our proprietary feedback program allows for our guests to share  what they like, as well as their level of satisfaction in terms of service and menu offerings. Based on this feedback,  our managers can respond in real time and implement an action plan to make service or menu adjustments, as well as recognize service excellence.

Fostering open communication, which involves listening and responding to ideas, thoughts, and feedback, not only makes us better but also ensures staff and visitors are engaged and satisfied with their dining experiences. We're also best poised to make informed improvements incrementally toward increasing satisfaction and revenue. 

Health and Wellness

Health and Wellness

Satisfying, nutritious dining services help your healthcare organization promote healthier choices.

Patients, residents and communities look to hospitals, health systems and senior living environments to build and foster a culture focused on wellness and healthy living. The dining options they provide are an important extension of that effort. As a result, we’ve introduced our health and wellness platform, Be Well. Do Well™, at all healthcare and senior living organizations we serve as part of our commitment to creating healthy environments, building healthier communities and supporting healthy lifestyles.

Fostering Healthy Choices

Our Live It good™ platform makes healthier choices readily available to all your community members and  contributes to making a positive impact on the healthcare environment. The platform houses information and recipes that promote lower-calorie, lower-fat, wholegrain, and vegetarian or vegan choices.

Our team of talented chefs and dietitians design patient and resident menus that are great-tasting, healthy and accommodate a wide variety of unique clinical and nutritional needs. They also work to fill retail dining environments with an abundance of wholesome, fresh and nutritious foods. 

Through ongoing partnerships with leading healthcare institutions, health advocacy organizations, and industry and community groups, we promote the best menu choices and nutrition information to your physicians, caregivers, staff, and visitors.

Education and Awareness

Using our own research, as well as in-depth analyses of global health trends, we educate and promote healthier menu and lifestyle choices to care teams, visitors, patients and residents. Our broad selection of healthier recipes are accompanied by easy-to-understand nutrition and wellness information. We also strive to continuously engage and educate by organizing activities that include on-site health fairs, food-sampling events, cooking demonstrations by our chefs, and wellness workshops led by our dietitians.