Customizable programs to elevate the dining experience

We create enjoyable dining experiences that optimize food quality, variety, and resident dignity

• A focus on elevated culinary excellence and restaurant quality meals
• Insights-driven menu planning process incorporates resident, family, and caregiver feedback
• A robust recipe collection that includes standard, elevated, and premium choices to meet any budget
• “Always available” menu with innovative features and classic, homestyle favourites
• Celebratory meal and food tasting events featured regularly to surprise and delight

Our highly trained, empathetic, and motivated team members take service excellence to heart

• Industry-leading service excellence & resident-centred skills and awareness training
• Robust orientation program & toolkit for new employees
• Dedicated culinary, menu, & service program development teams provide ongoing support & innovation
• Provincial audit / inspection program preparation
• Senior living specific team member orientation program

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We optimize health with nutritious and delicious meals created for residents’ individual needs

• A focus on fresh, whole foods with healthier preparation methods makes up our Food First Philosophy
• Innovative “Plus” menu items where “food is fortified with food”
• Stringent safe food handling practices in all production & service spaces
• Dietitian approved allergen and special diet management including innovation in texture modified meals
• Priority placed on accessibility for all residents, including expanded handheld choices and adaptive aids

Through industry-leading programs and technology, we help track, analyze, and deliver measurable results 

• ResidentConnect software and dashboard, reports resident satisfaction for continuous improvement
• Proprietary Prima Web recipe management system creates operational efficiency with food production and forecasting
• RDS diet and menu management system integrates with electronic medical records while providing daily costing and nutrition information
• Capital investment support