I have been working with Aramark’s uniforms services in the Bay Area for more than 22 years, starting in 1993 as a sales representative with a local uniforms delivery route.
Since then, I’ve spent the better part of my career moving up through our uniforms business, taking on larger responsibilities with each new role. I moved from my sales route to manager to account executive, all the way to director of sales. Now, I manage the entire Northwest region for our strategic uniforms business, as well as cleanroom business development in the US and Puerto Rico.
The best advice I can give people is that you have to be patient, but take advantage of the good experiences you get along the way.
Aramark taught me that every day I should always make customers feel like they made the right choice. When I was a district manager, I had a customer who was looking for something new and innovative from his uniform services, so I paid attention, understood what he was looking for and offered the help of my team. Shortly after, he was so pleased with what we had accomplished, he renewed his contract with us and we picked up two new locations. By listening, following up and building that relationship, I was able to make sure he had an excellent experience.
While I’ve enjoyed a long successful career personally, I consider the people I’ve trained and promoted to be my biggest accomplishment. I work closely with my team, develop them and use my experience as a guide to help carve their own career path. Seeing them succeed gives me a great sense of pride.
As part of my development process, I encourage all new account executives to go on community service trips, so that they understand how their role at this company goes deeper than selling uniforms. It always ends up being a great experience for them in connecting with the community. One time I was painting a local community center in San Francisco and turned to discover that Aramark’s president was painting right alongside me. I thought that was really impressive. Aramark is about people and community and I’m proud to work for a company that knows the importance of giving back.